Need a human?

Chat with Soar support

Type your question, attach a receipt or report from your account, drop in a screenshot. We respond within one business day.

Browse FAQ first →

No conversations yet — tap New ticket to start one.

Start a new conversation

Tell us what's going on. If it's about a specific trade, billing charge, or bot, you can attach the relevant document from your account in the next step — it'll save you the back-and-forth.

Tips for the fastest reply:

Include the broker if it's a bot issue (Coinbase, Kraken, IBKR, etc.)
Paste any confirmation reference (looks like SO-YYYYMMDD-XXXXXX)
Attach the report or receipt if you're asking about something specific

About

Self-serve options

Frequently asked questions

The most common questions across getting started, signals, plans, billing, tokens, bot trading, brokers, security, troubleshooting.

Per-broker setup guides

Step-by-step instructions for every supported broker — Coinbase, Kraken, Alpaca, IBKR, Gemini, Binance.US, Robinhood, AsterDEX, Hyperliquid.

Glossary

Plain-English definitions for every trading and Soar-specific term.

Security & trust

How your broker keys stay private + the bot deployment agreement.