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Your support, in one place.

Support history.

Every conversation you start with the Soar Copilot is saved here — read it back, continue a thread, or open a new request. The Copilot replies in seconds; a human follows up within one business day if it needs us.

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Support history

Your support conversations

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When you chat with the Soar Copilot, every conversation lands here so you can read it back, continue it, or check what we said.

Start a new conversation in the Soar Copilot — it replies in seconds. Everything you discuss is saved here so you can pick it back up any time.

How it works

What happens after you reach out

Soar Copilot

The Copilot is the fastest path. Tap New request above to open it, and every conversation is saved to your history right here.

  • Soar AI replies in seconds for most questions.
  • Ask about a trade, a bot, billing, your account — anything.
  • It knows your context — your bots, plan, and recent trades — so answers are specific to you.
  • It can take action right in the chat — build or follow a strategy, deploy or pause a bot, top up your wallet.
  • A human follows up within one business day if it needs us.

Email

Prefer email or want a paper trail? Send anything to support@soar.trade.

  • You'll get an instant acknowledgement with a ticket reference.
  • Soar AI takes the first look in minutes; a human follows up within one business day if needed.
  • Just hit reply to any message we send — it threads back to the same ticket automatically.
What the auto-response includes

When you email support@soar.trade, you'll receive a Soar-branded confirmation email within seconds. It contains:

Your ticket reference
A unique TKT-XXXXXXXX code so we can thread future replies cleanly.
What we received
A copy of the subject + first part of your message so you can confirm we got the right thing.
What happens next
A plain-English description of the AI-first → human follow-up flow with our one-business-day SLA.
Self-serve links
FAQ, broker setup guides, and security docs in case the answer is faster than waiting for us.
✓ Send us
  • Trade confirmation references (SO-YYYYMMDD-XXXXXX) — we'll look them up for you.
  • Screenshots of error messages, broker page issues, or unexpected UI states.
  • Your bot ID if the question is about a deployed bot — find it in your dashboard.
  • Anything you want a written record of — disputes, account changes, billing questions.
✕ Never send
  • Broker API keys, private keys, or seed phrases. We never need them and we will never ask. If anyone claiming to be Soar support asks, it isn't us.
  • Passwords for your Soar account, Clerk, Stripe, or any broker.
  • Your full credit card number — billing questions go through Stripe's portal in Account Settings.
Your message is private. Soar AI is zero-knowledge — we never see your broker keys, your trades, or your account balances when we read your support ticket. Only what you write in the message itself.
See also

Self-serve options